Shipping Policy - SGTradingInc.com

Effective Date: [16 November 2025]
Last Updated: [16 November 2025]

1. Introduction

This Shipping Policy outlines the terms and conditions for shipping, delivery, and fulfillment of orders placed on SGTradingInc.com. By placing an order, you acknowledge and agree to the terms of this policy.

This Shipping Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and Refund & Return Policy.

Contact Us:
For shipping questions or issues, contact us at support@sgtradinginc.com or use our Contact Us page.

2. Shipping Coverage and Restrictions

2.1 Primary Shipping Destinations

We currently ship to: ✅ United States (all 50 states)
✅ Canada (all provinces and territories)

2.2 Shipping Restrictions

We do NOT ship to the following locations: ❌ P.O. Boxes – We cannot ship to P.O. Box addresses (street addresses only)
❌ APO/FPO/DPO addresses – Military addresses not currently supported
❌ U.S. Territories – Puerto Rico, Guam, U.S. Virgin Islands, American Samoa (may be added in the future)
❌ International destinations – Outside USA and Canada (except as specified)

If you provide a restricted address:

Your order may be canceled with full refund
Or you will be contacted to provide an alternative shipping address
Additional shipping fees may apply for address changes

2.3 International Shipping

International shipping outside USA and Canada is NOT currently available.

If international shipping becomes available in the future:

Additional shipping costs will apply
Longer delivery times (2-6 weeks or more)
Customs duties, taxes, and import fees are customer’s responsibility
Restrictions may apply based on destination country regulations

3. Processing Time

3.1 Order Processing

Processing time is the time between when your order is placed and when it is shipped.

Standard Processing Time: 2-5 business days

Processing includes:

Payment verification and authorization
Inventory check and allocation
Order preparation and packaging
Coordination with fulfillment partners
Label generation and carrier pickup

3.2 Processing Timeline

Orders placed:

Monday-Friday before 12:00 PM EST: Processed within 1-2 business days
Monday-Friday after 12:00 PM EST: Processed within 2-3 business days
Weekends and Holidays: Processed on next business day

⚠️ IMPORTANT: Processing time is SEPARATE from shipping/delivery time.

Total delivery time = Processing time + Shipping time

3.3 Factors Affecting Processing Time

Processing may take longer due to:

High order volume (holidays, sales, promotions)
Product availability or inventory issues
Payment verification delays
Address verification or corrections needed
Suspected fraud or security concerns
Supplier or fulfillment partner delays
Force majeure events (weather, emergencies, pandemics)

We will notify you via email if your order processing is delayed beyond the standard timeframe.

3.4 Weekends and Holidays

We do NOT process or ship orders on:

Weekends (Saturday and Sunday)
U.S. Federal Holidays: New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, Christmas Day
Canadian Holidays: Canada Day (July 1st), Civic Holiday, Thanksgiving (Canadian), Boxing Day

Orders placed on these days are processed on the next business day.

4. Shipping Methods and Delivery Times

4.1 Available Shipping Methods

We offer the following shipping options (availability may vary by location and product):

Shipping Method	Estimated Delivery	Tracking
Standard Shipping	7-15 business days	✅ Yes
Expedited Shipping	5-10 business days	✅ Yes
Express Shipping	3-7 business days	✅ Yes

Note: Delivery times are ESTIMATES ONLY and are NOT guaranteed.

4.2 Delivery Time Calculation

Total delivery time = Processing time (2-5 days) + Shipping time (varies by method)

Examples:

Standard Shipping: 2-5 days processing + 7-15 days shipping = 9-20 business days total
Expedited Shipping: 2-5 days processing + 5-10 days shipping = 7-15 business days total
Express Shipping: 2-5 days processing + 3-7 days shipping = 5-12 business days total

⚠️ CRITICAL: Delivery times are ESTIMATES, not guarantees. Actual delivery may vary.

4.3 Shipping Carriers

We use trusted shipping carriers including but not limited to:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL
Canada Post (for Canadian deliveries)
Other regional carriers as needed

We select the carrier based on:

Your shipping address and destination
Product size, weight, and type
Shipping method selected
Cost and efficiency
Carrier availability

You cannot request a specific carrier. Carrier selection is at our sole discretion.

4.4 Tracking Information

All orders include tracking.

✅ Tracking number provided via email once your order ships
✅ Track your order through the carrier’s website using the tracking number
✅ Real-time updates on shipping status and delivery progress
✅ Estimated delivery date provided by carrier (subject to change)

Allow 24-48 hours after shipment for tracking information to update.

⚠️ Note: Tracking information is provided by the shipping carrier. We are not responsible for carrier tracking errors, delays, or inaccuracies.

5. Shipping Costs

5.1 Shipping Fee Structure

Shipping costs are calculated at checkout based on:

Shipping destination (address)
Shipping method selected (Standard, Expedited, Express)
Package weight and dimensions
Product type and quantity
Current carrier rates

Shipping fees are displayed before you complete your purchase.

5.2 Free Shipping Promotions

We may offer free shipping promotions from time to time.

Free shipping terms:

May require minimum order amount (e.g., “Free shipping on orders over $50”)
May apply only to Standard Shipping method
May be limited to specific products or categories
May exclude certain destinations (e.g., remote areas)
May have expiration dates
Cannot be combined with other discounts unless stated
Terms are subject to change without notice

Free shipping does NOT mean faster delivery. Free shipping orders use Standard Shipping and follow normal processing and delivery timeframes.

5.3 Shipping Cost Changes

Shipping costs may increase due to:

Carrier rate increases
Fuel surcharges
Remote area or residential delivery fees
Oversized or overweight packages
Seasonal demand (holidays)

Shipping costs displayed at checkout are final for that order. We do not increase shipping costs after order confirmation.

6. Delivery and Carrier Responsibilities

6.1 Delivery Attempt

Carriers typically make 1-3 delivery attempts.

If delivery is unsuccessful:

Carrier leaves a delivery notice with instructions
Package may be held at local carrier facility for pickup
Package may be returned to sender after final attempt

You are responsible for: ✅ Providing accurate, complete shipping address
✅ Being available to receive packages or arranging safe delivery location
✅ Checking carrier notices and tracking updates
✅ Picking up packages from carrier facility if missed delivery
✅ Contacting carrier for redelivery or pickup options

6.2 Delivery to Address Provided

Carriers deliver to the address YOU provide at checkout.

We are NOT responsible for: ❌ Packages delivered to incorrect address provided by customer
❌ Packages left at address per carrier policy (porches, mailboxes, doors)
❌ Packages stolen after successful delivery (porch piracy)
❌ Packages damaged by weather after delivery
❌ Missed deliveries due to customer unavailability

⚠️ CRITICAL: Double-check your shipping address before completing your order. We cannot change addresses after order is shipped.

6.3 Signature Requirements

Signature may be required for:

High-value orders (typically over $200)
Certain product types (at our discretion)
Addresses with history of theft or delivery issues
At carrier’s discretion

If signature is required:

Someone 18+ must be present to sign for delivery
If unavailable, package held at carrier facility for pickup
Valid photo ID required for pickup

We cannot remove signature requirements once applied.

6.4 Safe Place / Authority to Leave

By placing an order, you authorize carriers to:

Leave packages at your address without signature (unless signature required)
Leave packages in safe locations (porches, entryways, mailboxes)
Use their discretion for safe delivery

If you do NOT want packages left without signature:

Select “Signature Required” at checkout (if available, additional fee may apply)
Or arrange to pick up from carrier facility
Or provide delivery instructions in “Order Notes” (not guaranteed)

We are NOT liable for packages stolen or damaged after successful delivery to your address.

7. Address Accuracy and Changes

7.1 Customer Responsibility for Accurate Address

YOU are solely responsible for providing a complete, accurate shipping address.

Your address must include: ✅ Full recipient name
✅ Street address (no P.O. Boxes)
✅ Apartment, suite, or unit number (if applicable)
✅ City, State/Province
✅ ZIP/Postal Code
✅ Country
✅ Phone number (for carrier contact if needed)

Common address errors: ❌ Typos or misspellings
❌ Missing apartment/unit numbers
❌ Old or outdated addresses
❌ Incomplete or partial addresses
❌ Wrong ZIP/Postal codes

7.2 Address Verification

We may verify your address before shipping.

If we identify issues:

We will contact you to confirm or correct the address
Your order may be delayed until address is verified
We may cancel your order if we cannot verify the address

Address verification helps prevent delivery failures and lost packages.

7.3 Address Changes After Order Placed

Address changes are NOT guaranteed after order is placed.

Before shipment:

Contact us IMMEDIATELY at support@sgtradinginc.com with “URGENT – Address Change”
We will attempt to update the address if order has not yet shipped
No additional fees if changed before shipment

After shipment:

Address changes are generally NOT possible
Contact the shipping carrier directly using your tracking number
Carrier may charge address correction fees ($10-$30)
Address changes are at carrier’s discretion and not guaranteed
YOU are responsible for any carrier fees for address changes

Packages delivered to the original address provided by you are considered successfully delivered, and we are NOT responsible for providing a refund or replacement.

7.4 Undeliverable Packages – Customer Error

If a package is undeliverable due to:

Incorrect address provided by customer
Incomplete address (missing apartment number, etc.)
Refused delivery without authorization
Customer not available and did not pick up from carrier facility

Then:

Package will be returned to sender (our fulfillment facility)
Return shipping costs ($10-$30) will be deducted from any refund
Original shipping cost is NOT refunded
We may charge a restocking fee (see Refund Policy)
Refund issued only after package is returned and inspected (may take 3-4 weeks)

To avoid undeliverable packages: Double-check your address, include all details, and track your package.

8. Shipping Delays and Issues

8.1 Delivery Estimates Are NOT Guarantees

⚠️ IMPORTANT: All delivery timeframes are ESTIMATES ONLY and are NOT guaranteed.

We are NOT responsible for shipping delays caused by: ❌ Carrier delays or service disruptions
❌ Weather events (storms, snow, hurricanes, floods)
❌ Natural disasters or force majeure
❌ Customs delays (for international orders, if applicable)
❌ Government restrictions or regulations
❌ Pandemics, epidemics, or public health emergencies
❌ Holidays or peak shipping seasons
❌ Address issues or incorrect delivery information
❌ Carrier scanning errors or tracking updates
❌ Traffic, road closures, or transportation issues
❌ Labor strikes or carrier operational issues

Carriers provide estimated delivery dates, but these are subject to change.

8.2 Peak Season Delays

During high-volume periods, expect longer delivery times:

Black Friday / Cyber Monday (November)
Holiday Season (November – January)
Back to School (August – September)
Promotional Sales Events
Valentine’s Day, Mother’s Day, Father’s Day

Peak season impacts:

Longer processing times (3-7 business days)
Carrier delays (packages may take 1-2 weeks longer)
Limited carrier capacity
Higher chance of shipping delays

We strongly recommend ordering early during peak seasons to ensure timely delivery.

8.3 Tracking Shows “Delayed” or “In Transit”

If your tracking shows “delayed” or package is “in transit” longer than expected:

Step 1: Allow additional time – Carriers may update tracking once package moves
Step 2: Wait at least 5-7 business days past estimated delivery date
Step 3: Check with neighbors or mailroom (package may have been misdelivered)
Step 4: Contact the shipping carrier directly using tracking number
Step 5: If still unresolved after 10 business days past estimated delivery, contact us at support@sgtradinginc.com

We cannot control carrier delays and are NOT responsible for late deliveries. However, we will assist in investigating with the carrier if your package is significantly delayed.

8.4 Lost or Missing Packages

If tracking shows “delivered” but you did not receive the package:

Step 1: Check all possible delivery locations (front door, back door, side entrance, mailbox, garage, porch)
Step 2: Check with neighbors – Package may have been delivered to wrong address
Step 3: Check with household members, roommates, or building staff
Step 4: Wait 24-48 hours – Sometimes packages are marked “delivered” early
Step 5: Contact carrier – Carrier may have additional delivery details
Step 6: File a claim with carrier if package is confirmed missing
Step 7: Contact us at support@sgtradinginc.com if package is confirmed lost

If carrier confirms package was delivered to your address:

We are NOT responsible for stolen packages (porch piracy)
We recommend filing a police report for stolen packages
You may file a claim with the carrier if package was insured
We may offer a replacement or refund at our discretion on a case-by-case basis

If carrier confirms package is lost in transit:

We will work with carrier to investigate
We may provide a replacement or refund once carrier confirms loss
Resolution may take 10-15 business days

8.5 Damaged Packages

If your package arrives damaged:

📷 Take photos immediately – Box exterior, damaged areas, contents
📧 Contact us within 48 hours at support@sgtradinginc.com
📝 Provide: Order number, tracking number, photos, description of damage

We will:

Investigate with the shipping carrier
File a damage claim with carrier (if applicable)
Provide a replacement or refund for damaged items (see Refund Policy Section 3)

Do NOT discard damaged packaging – Carrier may need to inspect it for claim purposes.

9. Order Tracking and Updates

9.1 Order Confirmation Email

You will receive an order confirmation email immediately after placing your order.

This email confirms:

Order number
Items ordered
Shipping address
Payment confirmation
Estimated processing time

Save this email for your records.

9.2 Shipping Confirmation Email

You will receive a shipping confirmation email once your order ships.

This email includes:

Tracking number
Carrier name
Link to track your package
Estimated delivery date (subject to change)

Check your spam/junk folder if you do not receive this email within 5 business days of ordering.

9.3 Tracking Your Order

Track your order using:

Tracking number provided in shipping confirmation email
Carrier’s website (USPS.com, UPS.com, FedEx.com, etc.)
Our website (if we offer order tracking portal in your account)

Tracking updates may include:

Order processed
Shipped / In transit
Out for delivery
Delivered
Delivery attempted
Held at carrier facility
Delayed
Exception (issue occurred)

Allow 24-48 hours after shipment for tracking to update.

9.4 Delivery Notifications

Some carriers offer delivery notifications:

Text message alerts
Email updates
Photo proof of delivery
Delivery time windows

To enable these:

Sign up for carrier tracking alerts using your tracking number
Download carrier mobile apps (USPS, UPS, FedEx apps)

We do NOT control carrier notification settings.

10. Multiple Items and Split Shipments

10.1 Orders with Multiple Items

If you order multiple products:

Items may ship together in one package
Or items may ship separately in multiple packages (split shipment)

We determine shipping method based on:

Product availability and location
Package size and weight limits
Shipping efficiency and cost
Fulfillment partner locations

10.2 Split Shipments

If your order ships in multiple packages: ✅ You will receive separate tracking numbers for each package
✅ Packages may arrive on different days
✅ Packages may come from different carriers
✅ You are NOT charged extra shipping for split shipments (unless you ordered from different shipping methods)

Do NOT contact us if only part of your order arrives – Check your email for additional tracking numbers for remaining items.

10.3 Partial Shipments – Out of Stock Items

If an item becomes unavailable after you order:

We will ship available items immediately
We will notify you about unavailable items
You will be offered:

Option 1: Wait for restock and ship when available (no ETA guaranteed)
Option 2: Refund for unavailable item
Option 3: Substitute with similar item (with your approval)

You are NOT charged shipping for delayed items if rest of order already shipped.

11. Special Shipping Circumstances

11.1 Large or Oversized Items

Some products may require special shipping:

Furniture or large home items
Oversized garden equipment
Heavy tools or machinery

For oversized items:

Additional shipping fees may apply
Longer processing and delivery times (7-21 business days)
Curbside delivery only (not carried inside)
Signature may be required
Some carriers may contact you to schedule delivery

Oversized shipping terms are displayed on product pages and at checkout.

11.2 Fragile or Delicate Items

Fragile items (glassware, décor, electronics) are packaged with extra care.

However:

We are NOT responsible for damage during shipping (carrier responsibility)
File damage claims with carrier (see Section 8.5)
We may assist with replacement or refund (see Refund Policy)

Fragile items may require signature upon delivery.

11.3 Hazardous Materials or Restricted Items

Some products may have shipping restrictions:

Aerosols, flammable liquids, or chemicals
Batteries (lithium-ion)
Certain beauty or cleaning products

Restricted items may:

Ship via ground only (no air shipping)
Take longer to deliver
Have additional carrier fees
Be restricted to certain destinations

Shipping restrictions are displayed on product pages.

11.4 Seasonal or Weather-Sensitive Products

Products sensitive to temperature (candles, certain beauty products, chocolates, plants):

May not ship during extreme heat or cold
May be delayed until safe shipping conditions
We are NOT responsible for melting, freezing, or temperature damage during transit

We will notify you if your order is delayed due to weather conditions.

12. Customer Responsibilities

12.1 Your Shipping Responsibilities

By placing an order, you agree to:

✅ Provide accurate, complete shipping address
✅ Monitor tracking information and delivery updates
✅ Be available to receive packages or arrange for pickup
✅ Check all possible delivery locations if package is marked “delivered”
✅ Contact carrier for delivery issues or redelivery requests
✅ Inspect packages upon delivery and report damage within 48 hours
✅ Pick up packages from carrier facility if delivery was missed
✅ Secure your delivery location from theft (consider secure mailboxes, package lockers, requiring signature)

12.2 What We Are NOT Responsible For

⚠️ WE ARE NOT LIABLE FOR:

❌ Shipping delays caused by carriers or external factors
❌ Lost or stolen packages after successful delivery to your address
❌ Incorrect delivery due to customer providing wrong address
❌ Packages refused without authorization
❌ Packages not picked up from carrier facility
❌ Carrier errors, misdeliveries, or service failures
❌ Weather delays, natural disasters, or force majeure events
❌ Customs delays or fees (international orders)
❌ Delivery attempts made when customer was unavailable
❌ Damages occurring during shipping (carrier responsibility)

Shipping carriers are independent third parties. We do NOT control their operations, and we are NOT responsible for carrier performance.

13. International Shipping (If Applicable in Future)

International shipping outside USA and Canada is NOT currently available.

If we offer international shipping in the future:

13.1 International Delivery Times

2-6 weeks or longer depending on destination
Customs clearance may add 1-3 weeks
Remote areas may take longer

13.2 Customs, Duties, and Taxes

YOU are responsible for: ✅ All customs duties, import taxes, and fees
✅ Providing accurate customs declarations
✅ Complying with destination country regulations
✅ Paying fees to receive your package

We do NOT:

Predict or calculate customs fees (varies by country and product)
Pay customs fees on your behalf
Provide refunds for customs charges
Control customs processing times

13.3 Refused or Abandoned Packages

If you refuse a package due to customs fees:

Package will be returned or abandoned
You are NOT entitled to a refund
Original shipping costs are NOT refunded
Return shipping fees may be charged to you

13.4 International Shipping Restrictions

Some products cannot ship internationally due to regulations
Certain countries have prohibited or restricted items
We reserve the right to refuse international orders at our discretion

14. Shipping Insurance

14.1 Carrier Liability

Most carriers provide limited liability coverage for lost or damaged packages:

USPS: Up to $100 for Priority Mail
UPS/FedEx: Varies by service

We do NOT automatically purchase additional insurance for orders.

14.2 Optional Shipping Insurance

We may offer optional shipping insurance at checkout (if available).

Benefits:

Enhanced protection for lost or damaged packages
Faster claim resolution
Coverage for full order value

Cost: Typically 1-3% of order value (calculated at checkout)

If you decline insurance:

You assume risk of loss or damage during shipping
Claims are subject to carrier’s limited liability
Resolution may take longer

Shipping insurance is NON-REFUNDABLE even if you cancel or return your order.

15. Shipping Policy Modifications

We reserve the right to modify this Shipping Policy at any time without prior notice.

Changes are effective immediately upon posting on our website. The “Last Updated” date at the top indicates the most recent revision.

Your continued use of our website and placement of orders after changes constitutes acceptance of the updated Shipping Policy.

We encourage you to review this policy periodically.

16. Contact Information

For shipping questions, tracking issues, or concerns:

📧 Email: support@sgtradinginc.com
📝 Contact Form: Use “Contact Us” page on the Website
🌐 Website: https://sgtradinginc.com/

Response Time: We respond to inquiries within 1-2 business days.

For immediate tracking updates: Contact the shipping carrier directly using your tracking number.

17. Summary of Key Shipping Terms

Policy Element	Details
Shipping Destinations	USA (50 states), Canada (all provinces)
Processing Time	2-5 business days
Standard Delivery	7-15 business days (after processing)
Expedited Delivery	5-10 business days (after processing)
Express Delivery	3-7 business days (after processing)
Tracking	Provided for all orders
Delivery Estimates	NOT guaranteed (estimates only)
Address Changes	Possible before shipment only
Shipping Delays	Not our responsibility (carrier issue)
Lost Packages	Investigate after 10 days past estimated delivery
Damaged Packages	Report within 48 hours with photos
P.O. Boxes	NOT accepted
International Shipping	NOT currently available

18. Acknowledgment

By placing an order on SGTradingInc.com, you acknowledge and agree that:

✅ You have read and understood this Shipping Policy
✅ You accept all shipping terms and conditions
✅ You understand delivery times are estimates, not guarantees
✅ You are responsible for providing accurate shipping information
✅ You will monitor tracking and take appropriate action for delivery issues
✅ You understand we are NOT responsible for carrier delays, lost packages after delivery, or stolen packages
✅ You agree to the limitations of liability outlined in this policy

If you do NOT agree to these terms, do not place an order.

This Shipping Policy was last updated on [16 November 2025].