Refund & Return Policy - SGTradingInc.com

Effective Date: 16 November 2025
Last Updated: 16 November 2025

1. Introduction

At SGTradingInc.com, we are committed to providing quality products. This Refund & Return Policy outlines the strict conditions under which returns and refunds may be accepted.

IMPORTANT: Please read this policy carefully BEFORE making a purchase. All sales are subject to the terms below.

By placing an order on our website, you acknowledge and agree to the terms of this policy.

Contact Us: support@sgtradinginc.com or Contact Us page

2. Return Eligibility – STRICT Requirements

2.1 General Return Conditions

Returns are ONLY accepted if ALL of the following conditions are met:

✅ Within 14 days of delivery (not 14 days from order date – from actual delivery date)
✅ Completely unused and unopened – Item must be in brand new, sealed condition
✅ Original packaging 100% intact – All boxes, wrapping, seals, tags, labels must be untouched
✅ No signs of use whatsoever – Item must appear as if never opened
✅ Proof of purchase – Valid order number and receipt
✅ Return authorization obtained – Must contact us FIRST and receive approval
✅ Not a final sale item – See Section 2.2 for final sale categories

If ANY of these conditions are not met, your return will be DENIED.

2.2 FINAL SALE – Absolutely NO Returns or Refunds

The following items are FINAL SALE and CANNOT be returned under ANY circumstances:

❌ ALL Beauty & Personal Care Products – Skincare, cosmetics, makeup, haircare, bath products, lotions, creams, serums, perfumes, fragrances (opened OR unopened)
❌ ALL Health & Wellness Items – Vitamins, supplements, medical devices, first aid items, thermometers, health monitors
❌ Personal Hygiene Products – Toothbrushes, razors, intimate care, feminine hygiene
❌ Undergarments & Intimate Apparel – Underwear, bras, swimwear, lingerie, socks
❌ Opened or Used Items – Any product showing ANY signs of use, opening, or tampering
❌ Perishable Goods – Food, beverages, plants, flowers
❌ Custom or Personalized Items – Made-to-order, engraved, monogrammed, customized products
❌ Clearance/Sale Items – Items marked “Final Sale,” “Clearance,” “As-Is,” or purchased at discount
❌ Digital Products – Downloadable content, e-books, gift cards, vouchers
❌ Pet Supplies (opened) – Pet food, treats, grooming products once opened
❌ Stationery & Craft (opened) – Opened art supplies, craft materials, writing instruments
❌ Cleaning Products (opened) – Once seal is broken
❌ Tools & Maintenance (used) – Any tool showing signs of use

CRITICAL: If you purchase any of these categories, you are making a FINAL PURCHASE with NO option to return or receive a refund for any reason other than manufacturer defect (see Section 3).

2.3 Return Window – 14 Days ONLY

You have ONLY 14 days from the delivery date to initiate and complete a return.

Day 1 = Delivery date (confirmed by tracking)
Day 14 = Last day to contact us AND ship the item back
Returns requested or shipped after 14 days will be AUTOMATICALLY REFUSED
No exceptions will be made for late returns

Late returns will be returned to sender at your expense with NO refund issued.

2.4 Opened or Used Items – NO RETURNS

If a product has been opened, unsealed, or used in ANY way, it is NOT eligible for return.

This includes:

Packaging that has been opened or cut
Protective seals that have been broken
Tags or labels that have been removed
Items that show ANY signs of handling or use
Items that have been tested, tried, or worn

Exception: Defective items (see Section 3) may be opened for defect verification.

2.5 Acceptable Return Condition Standards

For a return to be accepted, items must meet our STRICT inspection standards:

✅ Completely unused – Appears brand new
✅ Original sealed packaging – All plastic wrap, seals, stickers intact
✅ All tags attached – Price tags, product tags, hang tags, stickers
✅ All included items present – Manuals, accessories, parts, inserts
✅ No odors – No smoke, perfume, pet, or other odors
✅ No damage – No scratches, dents, stains, marks, wear
✅ Original box/packaging undamaged – No tears, tape, writing, labels

If your return does not meet these standards, we reserve the right to:

Refuse the return entirely (no refund)
Issue a partial refund (significantly reduced amount)
Charge additional restocking/refurbishing fees

3. Defective or Damaged Items

3.1 Manufacturer Defects

If you receive an item with a genuine manufacturing defect, we will provide a replacement or refund.

You must report defects within 7 days of delivery.

3.2 Proof Required for Defect Claims

To file a defect claim, you MUST provide:

📷 Clear, detailed photos of the defect
📷 Photos of all packaging (box, labels, shipping materials)
📷 Photos showing the item is unused (if applicable)
📝 Detailed written description of the defect
📋 Order number and purchase date

Submit to: support@sgtradinginc.com within 7 days of delivery

3.3 What Qualifies as a Defect

We consider the following as defects:

Item does not function as designed
Broken or missing parts upon arrival
Significant damage clearly caused during manufacturing
Item significantly different from product description

We do NOT consider the following as defects:

Subjective dissatisfaction (“I don’t like it,” “It’s not what I expected”)
Color variations due to screen displays
Minor cosmetic imperfections that don’t affect functionality
Size/fit issues (responsibility to check dimensions before ordering)
Compatibility issues with other products
User error or misuse

3.4 Damaged During Shipping

If your item was damaged during shipping:

📷 Photograph the damaged box immediately upon delivery
📷 Photograph all damaged items
📧 Report within 48 hours of delivery

We will investigate with the shipping carrier and provide a replacement or refund if damage is confirmed.

3.5 Wrong Item Sent

If we shipped the wrong item by mistake:

Contact us within 7 days of delivery
Provide photos of the item received
We will arrange a free return and send the correct item

Note: If you ordered the wrong item, this is NOT our error – regular return policy and fees apply.

4. How to Request a Return

Step 1: Contact Us FIRST (Return Authorization Required)

DO NOT RETURN ANY ITEM WITHOUT PRIOR AUTHORIZATION

📧 Email: support@sgtradinginc.com
Subject: “Return Request – Order #[Number]”

Include:

Full name
Order number
Item(s) to return
Reason for return (be specific)
Photos of item in sealed/unopened condition
Preferred resolution (refund or exchange)

Step 2: Wait for Return Authorization

We will review your request and respond within 2-3 business days.

✅ If approved: We send return authorization, return address, and instructions
❌ If denied: We explain why the return doesn’t meet our requirements

Common reasons for denial:

Item is in a final sale category
Return window has expired (over 14 days)
Item appears opened, used, or damaged
Missing packaging or tags
No proof of purchase

Step 3: Ship the Item Back

Once you receive authorization:

📦 Pack securely in original packaging
📋 Include printed order confirmation or note with order number
📮 Ship to the return address provided (NOT to any other address)
📊 Use trackable, insured shipping (USPS, UPS, FedEx with tracking)
📧 Email us the tracking number immediately

CRITICAL REQUIREMENTS:

You MUST pay return shipping costs (unless defective item)
You MUST use tracking and insurance (we recommend insurance for items over $50)
You are responsible for item safety during return transit
We are NOT responsible if item is lost or damaged during return shipping

Failure to use tracking may result in denied refund if package is lost.

Step 4: Inspection and Processing

Once we receive your return:

🔍 We inspect the item (2-3 business days)
✅ If it passes inspection: Refund processed within 5-7 business days
❌ If it fails inspection: We contact you with options (partial refund, return to you at your expense, or donate item)

We reserve the right to refuse refunds for items that do not meet our return standards.

5. Return Shipping Costs

5.1 Who Pays Return Shipping?

Reason	You Pay	We Pay
Change of mind	✅ Yes	❌ No
Ordered wrong item/size/color	✅ Yes	❌ No
Item doesn’t meet expectations	✅ Yes	❌ No
No longer want item	✅ Yes	❌ No
Defective/damaged item	❌ No	✅ Yes
Wrong item sent by us	❌ No	✅ Yes

5.2 Return Shipping Responsibility

When you pay return shipping:

Costs typically range $10-$30 depending on item size/weight
You choose your preferred carrier
We strongly recommend purchasing shipping insurance
We are NOT responsible for items lost or damaged during return transit
Return shipping cost is YOUR responsibility and is NOT refundable

Lost or uninsured packages: If you do not use tracking/insurance and package is lost or damaged in return transit, we CANNOT issue a refund. It is your responsibility to ensure safe return delivery.

6. Restocking Fee – 25%

6.1 Restocking Fee Policy

A 25% restocking fee applies to ALL approved non-defective returns.

This fee covers:

Inspection and quality control
Repackaging and refurbishing
Administrative processing costs
Inventory management
Loss of sale opportunity

The restocking fee is NON-NEGOTIABLE and will be deducted from your refund.

6.2 Restocking Fee Calculation Examples

Original Item Price	25% Restocking Fee	Refund Amount
$40	$10	$30
$60	$15	$45
$80	$20	$60
$100	$25	$75
$150	$37.50	$112.50
$200	$50	$150

6.3 When Restocking Fee Applies

✅ Always applies to:

Change of mind returns
Wrong size/color/style ordered by customer
Item doesn’t meet your expectations
Buyer’s remorse
Any non-defective return

6.4 When Restocking Fee Does NOT Apply

❌ Only these exceptions:

Manufacturer defect verified by us
Item damaged during shipping (verified)
Wrong item sent by us (our error)

ALL other returns are subject to the 25% restocking fee, no exceptions.

6.5 Additional Fees for Substandard Returns

If your return does not meet our standards but we choose to accept it, additional fees may apply:

Missing packaging: Additional 10-20% fee
Removed tags/labels: Additional 10% fee
Signs of use or wear: Additional 15-30% fee or full denial
Odors (smoke, perfume, pets): Return refused or 50% fee
Damaged during return shipping (your fault): Partial refund or denial

These fees are at our sole discretion based on the item’s condition.

7. Refund Processing

7.1 Refund Timeline

From the time we receive and approve your return:

Inspection: 2-3 business days
Refund approval: 1-2 business days
Refund processing: 5-7 business days
Bank/credit card posting: 5-10 business days

Total time: 10-20 business days from when we receive your return

We do NOT control how quickly your bank/card issuer posts the refund to your account.

7.2 Refund Method

Refunds are issued ONLY to the original payment method:

💳 Credit/Debit Card: Same card used for purchase
💰 PayPal: Original PayPal account

We do NOT issue refunds via:

Cash
Check
Bank transfer
Different credit card
Gift cards

7.3 Refund Calculation Breakdown

Your refund amount will be calculated as follows:

Item	Amount
Original Item Price	$100.00
LESS: Restocking Fee (25%)	– $25.00
LESS: Original Shipping (non-refundable)	– $10.00
Return Shipping (you paid)	$0 (not refunded)
TOTAL REFUND	$65.00

On a $100 item, you receive $65 back after all deductions.

7.4 What is NOT Refunded

❌ Original shipping cost – Never refunded unless item was defective/wrong
❌ Return shipping cost – You paid this, it’s not refunded
❌ Restocking fee – Deducted from refund (25%)
❌ Rush processing fees – If you paid for expedited shipping
❌ Gift wrapping – If applicable
❌ Insurance – If purchased

ONLY the item price (minus restocking fee) is refunded for non-defective returns.

7.5 Partial Refunds

We may issue significantly reduced partial refunds if:

Item returned with signs of use or wear (50-70% partial refund)
Item missing packaging, tags, or parts (40-60% partial refund)
Item returned outside 14-day window (at our discretion, 30-50% partial refund)
Item damaged during return shipping without insurance (20-50% partial refund)
Item has odors or stains (20-40% partial refund or denial)

Partial refund amounts are determined solely at our discretion based on item condition and resale value.

7.6 NO Refund – Return Rejection

We will NOT issue any refund and will refuse your return if:

❌ No return authorization obtained
❌ Item is final sale (Section 2.2)
❌ Return window expired (over 14 days)
❌ Item is opened, used, or damaged
❌ Original packaging/tags missing
❌ Item not received at our return address
❌ Return shipped to wrong address
❌ Fraudulent return detected

Rejected returns may be:

Returned to you at your expense (you pay return shipping back to you)
Donated to charity (no refund)
Disposed of (no refund)

8. Exchanges

8.1 Exchange Policy

We offer exchanges for different size, color, or style of the same product ONLY if:

✅ Item is in perfect, unopened condition
✅ Requested item is in stock
✅ Exchange is of equal or greater value
✅ Within 14 days of delivery
✅ Item is not final sale

8.2 Exchange Process

Contact us for exchange approval
Return original item (you pay shipping)
We inspect returned item
If approved, we ship exchange item (you pay shipping for new item)

Exchange shipping costs:

You pay to return original item
You pay shipping for exchange item (unless defective original)

8.3 Price Differences

If exchange item costs MORE: You pay the difference + new shipping
If exchange item costs LESS: We refund difference minus 25% restocking fee

8.4 Out of Stock Exchanges

If your requested exchange is unavailable:

Full refund (minus 25% restocking fee + original shipping)
Store credit for full amount (no restocking fee – see Section 9)
Wait for restock (no guarantee of timeline)

We are NOT obligated to restock items or hold exchanges.

9. Store Credit – Better Option for You

9.1 Store Credit Instead of Refund

We STRONGLY encourage store credit instead of refund.

Store Credit Benefits: ✅ NO 25% restocking fee (receive 100% of item value)
✅ Never expires
✅ Use on any future purchase
✅ Faster processing (issued within 2-3 days of receiving return)

9.2 Store Credit Value

Refund Option	You Receive
Cash Refund	Item price – 25% restocking fee – shipping = $65 on $100 item
Store Credit	Full item price = $100 on $100 item

Store credit gives you 35% more value than a cash refund.

9.3 How Store Credit Works

We issue a unique promo code
Code emailed to you
Enter at checkout on your next order
Credit applied to order total
Can be combined with sales (restrictions may apply)

Store credits are non-transferable, non-refundable, and cannot be exchanged for cash.

10. Order Cancellations

10.1 Cancellation Before Shipment

You may cancel your order ONLY if it has not yet shipped.

📧 Email immediately: support@sgtradinginc.com
Subject: “URGENT CANCELLATION – Order #[Number]”

Cancellation timeline:

Orders are processed within 24-48 hours
Once shipped, cancellation is NOT possible
Check order status before requesting cancellation

If successfully cancelled before shipment: Full refund (no fees)

10.2 Cancellation After Shipment

Once shipped, you CANNOT cancel.

Your options:

Refuse delivery when package arrives (package returns to us, refund issued minus original shipping + 25% restocking fee)
Accept delivery and follow return process (all return fees apply)

Refused packages are treated as returns and subject to restocking fee.

11. Damaged or Lost Packages

11.1 Package Damaged During Shipping to You

If package arrives damaged:

📷 Photograph box exterior and interior immediately
📧 Contact us within 48 hours of delivery
📝 Provide tracking number, order number, and detailed description

We will file a carrier claim and provide:

Full refund, OR
Free replacement

11.2 Lost Packages

If tracking shows “delivered” but you didn’t receive it:

Check with neighbors, mailroom, other household members
Verify shipping address was correct
Wait 24-48 hours (sometimes marked delivered early)
Contact us at support@sgtradinginc.com

If confirmed lost by carrier: We will provide refund or replacement after carrier investigation (may take 7-14 days).

11.3 Customer Responsibility

We are NOT responsible for: ❌ Packages stolen after confirmed delivery (porch piracy)
❌ Packages delivered to incorrect address provided by customer
❌ Packages refused without our prior authorization
❌ Delivery delays due to weather, carrier issues, or force majeure

Always provide accurate shipping address and consider secure delivery location.

12. International Orders

12.1 International Returns

International returns (outside USA/Canada) are subject to all return policies PLUS:

⚠️ Additional customer responsibilities:

International return shipping costs (often $30-$100+)
Customs duties and fees (both directions – NOT refundable)
Longer processing times (30-45 days total)
Risk of loss or damage during international transit

12.2 International Return Costs

You are responsible for:

Return shipping cost (international rates apply)
Original shipping cost (NOT refunded)
Customs fees paid on original order (NOT refunded)
Any import/export fees
25% restocking fee

On a $100 international order, you may receive only $40-50 refund after all deductions.

12.3 International Return Requirements

Use trackable, insured international shipping (USPS, FedEx, DHL, UPS)
Declare as “Returned Merchandise” to avoid additional customs fees
Allow 4-6 weeks for processing

We strongly discourage international returns due to high costs. Consider store credit instead.

13. Warranty Information

13.1 Product Quality Guarantee

We stand behind product quality for manufacturing defects only within 14 days of delivery.

What we cover:

Manufacturing defects
Items not as described on website
Functionality failures (not user error)

What we do NOT cover:

Normal wear and tear
Damage from misuse or abuse
Buyer’s remorse or expectations
Cosmetic preferences
Compatibility with other products

13.2 Manufacturer Warranties

Some products include manufacturer warranties (separate from our return policy).

Check product packaging for warranty details
Contact manufacturer directly for warranty claims after 14 days
We can assist with warranty coordination but are not responsible for manufacturer warranty terms

14. Fraud Prevention and Return Abuse

14.1 Return Fraud

We actively monitor and prevent fraudulent returns.

Fraudulent activity includes: ❌ Returning used items as “new”
❌ Returning different items than purchased
❌ False defect claims
❌ Excessive return patterns (returning >40% of orders)
❌ Returning items purchased elsewhere
❌ Providing false information or photos
❌ “Wardrobing” – Using items then returning

Consequences:

Immediate denial of return/refund
Account suspension or permanent ban
Legal action and reporting to authorities
Collections for unreturned merchandise value

14.2 High Return Rate Monitoring

Customers with return rates exceeding 40% may:

Have future returns denied
Be required to pay return shipping even for defects
Be banned from future purchases
Have accounts flagged for manual review

We reserve the right to refuse service to anyone for any reason.

15. Legal Disclaimers and Limitations

15.1 Policy Modifications

We reserve the right to modify this return policy at any time without prior notice.

Changes are effective immediately upon posting. The “Last Updated” date indicates the most recent revision.

Your continued use of our website after changes constitutes acceptance.

15.2 Sole Discretion

All return decisions are made at our sole discretion, including:

Approval or denial of return requests
Partial refund amounts
Restocking fee amounts beyond 25% for damaged returns
Classification of items as defective vs. non-defective
Determination of return abuse or fraud

Our decisions are final and binding.

15.3 Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws where those laws provide greater protections.

If local laws conflict with this policy, the more protective law applies.

16. Contact Information

For return requests or questions:

📧 Email: support@sgtradinginc.com
📝 Contact Form: “Contact Us” page on website
🌐 Website: https://sgtradinginc.com/

Response time: 1-3 business days

Office hours: Monday-Friday, 9 AM – 5 PM EST

17. Return Policy Summary

Policy Element	Terms
Return Window	14 days from delivery (NOT from order date)
Restocking Fee	25% on all non-defective returns
Return Shipping	Customer pays (except defects/errors)
Original Shipping	NEVER refunded (except defects/errors)
Item Condition	Must be completely unopened and unused
Final Sale Items	ALL beauty, health, personal care, opened items, clearance
Authorization	REQUIRED before returning anything
Refund Timeline	10-20 business days after we receive return
Store Credit	Recommended (no 25% restocking fee)
Defects	Report within 7 days for full refund/replacement

18. Important Reminders

⚠️ READ BEFORE ORDERING:

ALL beauty and personal care items are FINAL SALE – NO returns
Opened or used items CANNOT be returned
You have ONLY 14 days from delivery to return
25% restocking fee applies to ALL non-defective returns
You pay return shipping
Original shipping is NEVER refunded
Must get return authorization BEFORE shipping back
Store credit gives you 25% more value than refund

If you are not 100% certain about your purchase, consider waiting or researching more before ordering.

By placing an order on SGTradingInc.com, you acknowledge that you have read, understood, and agree to this Refund & Return Policy in its entirety.

This policy is firm and strictly enforced. We appreciate your understanding and cooperation.

Last Updated: 16 November 2025