Privacy Policy

Effective Date: 16 November 2025
Last Updated: 16 November 2025

1. Introduction

Welcome to SGTradingInc.com (“we,” “our,” “us,” or “the Website”). We are committed to protecting your personal information and complying with applicable privacy laws including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the U.S. California Consumer Privacy Act (CCPA), and the European Union’s General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase products from our online store.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

Contact Information:
For any privacy-related questions, concerns, or requests, please use our Contact Us page on the website or email us at support@sgtradinginc.com.

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

When Creating an Account:

  • Full name
  • Email address
  • Username and password
  • Phone number (optional)

When Making a Purchase:

  • Billing address (street, city, state/province, ZIP/postal code, country)
  • Shipping address (if different from billing)
  • Payment information (processed securely by our payment processor – see Section 2.3)
  • Order details and purchase history

When Contacting Us:

  • Name, email address, phone number (if provided)
  • Message content and correspondence
  • Any information you choose to provide in your inquiry

When Leaving Product Reviews:

  • Name or display name
  • Email address
  • Review content, ratings, and comments

When Subscribing to Our Newsletter:

  • Email address

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, products viewed, time and date of visits, time spent on pages, referring website
  • Location Data: Approximate geographic location based on IP address
  • Cookie Data: Information collected through cookies and tracking technologies (see Section 6)

2.3 Payment Information

We do NOT store your credit card information on our servers.

Payment processing is handled entirely by Stripe, our secure, PCI-DSS Level 1 certified payment processor. Stripe collects and processes:

  • Credit/debit card numbers
  • Card expiration dates
  • CVV/security codes
  • Billing information

We only receive confirmation of successful or failed transactions. We do NOT have access to your complete payment card details. Stripe’s privacy practices are governed by their Privacy Policy available at stripe.com.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

  • Process and manage your orders
  • Arrange product fulfillment and shipping through our logistics partners
  • Send order confirmations via email
  • Provide shipment tracking information
  • Handle returns, refunds, exchanges, and customer service requests
  • Communicate about order status and delivery updates

Note: We work with trusted fulfillment partners and logistics providers to deliver your orders. Your shipping information is shared with these partners solely for delivery purposes.

3.2 Account Management

  • Create and maintain your user account
  • Authenticate your identity when you log in
  • Store your order history and preferences
  • Enable you to post product reviews and ratings
  • Manage your account settings

3.3 Payment Processing

  • Process payments securely through our payment processor
  • Verify payment authorization
  • Detect and prevent fraudulent transactions
  • Maintain transaction records for accounting and tax purposes

3.4 Customer Communication

  • Respond to your inquiries, questions, and support requests
  • Send transactional emails (order confirmations, shipping updates, account notifications)
  • Send marketing communications and promotional offers (only if you opt in)
  • Notify you of changes to our services, policies, or terms

3.5 Website Improvement and Analytics

  • Analyze website traffic and user behavior
  • Improve website functionality and user experience
  • Monitor website performance and troubleshoot technical issues
  • Conduct market research and customer satisfaction analysis

3.6 Security and Fraud Prevention

  • Detect and prevent fraud, spam, and security threats
  • Protect against unauthorized access or malicious activity
  • Enforce our Terms of Service and policies
  • Investigate and resolve disputes

3.7 Legal and Regulatory Compliance

  • Comply with applicable laws and regulations (tax, accounting, consumer protection)
  • Respond to legal requests, court orders, or government inquiries
  • Maintain records as required by law
  • Protect our legal rights and interests

4. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

4.1 Contract Performance

Processing is necessary to fulfill our contractual obligations to you:

  • Order processing and delivery
  • Payment processing
  • Customer support and communication

4.2 Consent

Where you have provided explicit consent:

  • Marketing emails and newsletters (opt-in required)
  • Non-essential cookies and tracking
  • Product reviews and testimonials

You may withdraw consent at any time.

4.3 Legitimate Interests

Processing is necessary for our legitimate business interests:

  • Website security and fraud prevention
  • Improving our services and customer experience
  • Business analytics and performance measurement
  • Direct marketing to existing customers (where permitted)

4.4 Legal Obligation

Processing required to comply with legal or regulatory obligations:

  • Tax reporting and accounting
  • Consumer protection laws
  • Data breach notification requirements
  • Record-keeping requirements

5. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with the following parties:

5.1 Essential Service Providers

Fulfillment and Logistics Partners:

  • Data Shared: Name, shipping address, phone number, email, order details
  • Purpose: Product fulfillment, packaging, and shipping to your address
  • Protection: Contractual agreements ensure data security and use only for delivery purposes

Payment Processor (Stripe):

  • Data Shared: Payment information, billing address, transaction details
  • Purpose: Secure payment processing and fraud prevention
  • Protection: PCI-DSS Level 1 certified, GDPR-compliant

Website Hosting Provider:

  • Data Shared: All website data
  • Purpose: Website hosting, storage, and server maintenance
  • Protection: Secure servers with encryption and backups

Email Service Provider:

  • Data Shared: Email addresses, names, email content
  • Purpose: Sending transactional and marketing emails
  • Protection: Secure infrastructure, anti-spam compliance

Analytics Providers:

  • Data Shared: Anonymized usage data
  • Purpose: Website performance analysis and improvement

5.2 Legal and Regulatory Requirements

We may disclose your information when required by law:

  • Compliance with court orders, subpoenas, or legal processes
  • Regulatory inquiries or investigations
  • Protecting our rights, property, safety, or that of our customers
  • Cooperating with fraud investigations or law enforcement

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of business assets, your personal information may be transferred to the acquiring party. You will be notified of any such transfer.

5.4 With Your Consent

We may share your information with other third parties if you explicitly consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

6.1 Types of Cookies We Use

Essential Cookies (Required):

  • Shopping cart functionality
  • User authentication and login sessions
  • Security and fraud prevention
  • Website performance and stability

Performance and Analytics Cookies:

  • Website traffic analysis
  • User behavior tracking to improve services
  • Error reporting and troubleshooting

Functional Cookies:

  • Remember your language and preferences
  • Store your account settings
  • Personalize your browsing experience

Marketing Cookies (Optional):

  • Track interests for targeted advertising
  • Measure marketing campaign effectiveness

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features like the shopping cart or account login.

Browser Cookie Settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States and other locations where our service providers maintain infrastructure.

7.1 Data Protection Safeguards

We ensure appropriate safeguards for international transfers:

  • Standard Contractual Clauses (SCCs) approved by regulatory authorities
  • Contractual protections requiring equivalent data protection standards
  • Security measures including encryption, access controls, and secure transmission protocols

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

8.1 Retention Periods

Data Type

Retention Period

Account Information

While account is active + 3 years after closure

Order Information

7 years from date of purchase

Payment Transaction Data

7 years from transaction date

Marketing Data

Until you unsubscribe + 30 days

Website Analytics

2 years

Customer Service Records

3 years from last interaction

Security Logs

1 year

After retention periods expire, personal data is securely deleted or permanently anonymized.

9. Your Privacy Rights

9.1 Rights Under Canadian Law (PIPEDA)

✅ Access Your Information: Request a copy of personal data we hold about you
✅ Correct Inaccurate Data: Request corrections to incomplete or inaccurate information
✅ Withdraw Consent: Withdraw consent for marketing or non-essential processing
✅ Understand Our Practices: Ask how your information is used and disclosed
✅ Challenge Compliance: File a complaint with the Privacy Commissioner of Canada

9.2 Rights Under GDPR (EU/EEA/UK Residents)

✅ Right to Access: Obtain confirmation and copy of your data
✅ Right to Rectification: Correct inaccurate or incomplete personal data
✅ Right to Erasure: Request deletion of your personal data
✅ Right to Restriction: Limit how we use your data
✅ Right to Data Portability: Receive data in a structured, machine-readable format
✅ Right to Object: Object to processing for direct marketing or legitimate interests
✅ Right to Withdraw Consent: Withdraw consent at any time
✅ Right to Lodge a Complaint: File complaint with your data protection authority

9.3 Rights Under CCPA/CPRA (California Residents)

✅ Right to Know: Request disclosure of personal information collected, used, or shared
✅ Right to Delete: Request deletion of your personal information
✅ Right to Opt-Out of Sales: We do NOT sell personal information
✅ Right to Non-Discrimination: Exercise rights without discriminatory treatment
✅ Right to Correct: Request correction of inaccurate information

9.4 How to Exercise Your Rights

To submit a privacy rights request:

📧 Email: support@sgtradinginc.com
📝 Contact Form: Use our “Contact Us” page on the website
Subject Line: “Privacy Rights Request”

Include in Your Request:

  • Your full name
  • Email address associated with your account
  • Specific right you wish to exercise
  • Any relevant order numbers (for verification)

Response Timeline:

  • GDPR: 30 days (may extend to 60 days)
  • CCPA: 45 days (may extend to 90 days)
  • PIPEDA: 30 days

We may require identity verification before processing requests to protect your privacy.

10. Data Security

We implement industry-standard security measures to protect your personal information:

Security Measures:

  • ✅ SSL/TLS 256-bit encryption for all data transmission
  • ✅ Secure payment processing (PCI-DSS compliant)
  • ✅ Data encryption at rest
  • ✅ Firewall protection and network security
  • ✅ Regular security updates and patches
  • ✅ Secure hosting with 24/7 monitoring
  • ✅ Access controls and authentication
  • ✅ Activity logging and monitoring
  • ✅ Incident response procedures

Your Responsibility:

  • Use strong, unique passwords
  • Do not share login credentials
  • Log out after using shared computers
  • Keep email account secure
  • Report suspicious activity immediately

No method of transmission over the internet is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites including social media platforms, payment processors, and partner sites.

We are NOT responsible for the privacy practices or content of third-party websites. These sites have their own privacy policies.

We encourage you to review the privacy policies of any third-party sites before providing personal information.

12. Children’s Privacy

Our website is NOT intended for children under the age of 16.

We do NOT knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately and we will promptly delete it.

13. Marketing Communications and Opt-Out

13.1 Marketing Emails

We will only send marketing emails if you:

  • Explicitly opt in during registration
  • Subscribe to our newsletter
  • Are an existing customer and have not opted out

Marketing emails include: Product promotions, special offers, new arrivals, sales, and tips.

13.2 How to Opt-Out

Unsubscribe at any time by:

  1. Clicking “Unsubscribe” at the bottom of any marketing email
  2. Updating preferences in your account settings
  3. Emailing us at support@sgtradinginc.com
  4. Replying “STOP” or “UNSUBSCRIBE” to marketing emails

We will process opt-outs within 10 business days.

13.3 Transactional Emails (Cannot Opt-Out)

You cannot opt out of essential transactional emails:

  • Order confirmations
  • Shipping notifications and tracking
  • Password resets
  • Account security alerts
  • Customer service responses
  • Policy updates

14. Product Quality and Delivery Responsibility

14.1 Our Commitment to You

We are committed to delivering high-quality products and excellent customer service.

We take full responsibility for:

  • ✅ Product quality and accuracy
  • ✅ Timely delivery and shipping
  • ✅ Order fulfillment and packaging
  • ✅ Customer satisfaction and support
  • ✅ Returns, refunds, and exchanges

14.2 Fulfillment Process

We work with trusted fulfillment partners and logistics providers to ensure your orders are processed efficiently and delivered safely to your address. Your shipping information is shared with these partners solely for the purpose of delivering your order.

14.3 Issues or Defects

If you receive a defective, damaged, or incorrect product:

  • Contact us immediately via our Contact Us page or email support@sgtradinginc.com
  • We will provide a full refund or replacement as per our Refund Policy
  • You are protected under our satisfaction guarantee

We stand behind every product we sell and will resolve any issues promptly and fairly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

15.1 Notification of Changes

When we make changes:

  • We update the “Last Updated” date at the top
  • We post the revised policy on our website
  • For material changes, we provide prominent notice via email or website banner

Continued use of our website after changes constitutes acceptance of the updated policy.

16. Contact Us

For privacy questions, concerns, or requests:

📧 Email: support@sgtradinginc.com
📝 Contact Form: Use the “Contact Us” page on our website
🌐 Website: https://sgtradinginc.com/

Response Time: We respond to inquiries within 3-5 business days.

17. Supervisory Authorities

If you believe we have not adequately addressed your privacy concerns, you may lodge a complaint with the relevant authority:

Canada

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
Phone: 1-800-282-1376

European Union / EEA / UK

EU/EEA Residents: Contact your local Data Protection Authority
List: https://edpb.europa.eu/about-edpb/board/members_en

UK Residents:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113

United States (California)

California Attorney General’s Office
Website: https://oag.ca.gov/privacy

18. Consent and Acknowledgment

By using SGTradingInc.com, you acknowledge that:

✅ You have read and understood this Privacy Policy
✅ You consent to the collection, use, and disclosure of your information as described
✅ You agree to the use of cookies (unless you opt out via browser settings)
✅ You acknowledge that data may be transferred internationally

If you do NOT agree, please do not use our website or services.

© 2025 SGTradingInc.com. All rights reserved.

This Privacy Policy was last updated on 16 November 2025.

END OF PRIVACY POLICY